Refund policy

Return & Exchange Policy

At Zaydie Co., we truly want you to love your purchase! If something isn’t quite right, we’re happy to help with an exchange or store credit. Please review our policy below before submitting a return.

Returns & Exchanges

We gladly accept eligible returns for store credit or exchange only.

To be eligible, your return must:

  • Be requested within 30 days of your delivery date.
  • Be postmarked within 30 days of delivery.
  • Be approved by our team before being mailed back.

Returned items must be:

  • Unworn
  • Unwashed
  • In their original condition
  • Free of makeup, deodorant, perfume, pet hair, stains, or odors
  • Have all original tags attached

Items that do not meet these requirements may be declined and returned to the customer.

Final Sale Items

The following items are final sale and are not eligible for return, exchange, or store credit:

  • Sale and clearance items
  • Jewelry
  • Accessories
  • Hats
  • Hair accessories
  • Bodysuits
  • Intimates
  • Gift cards
  • Any item marked Final Sale

Return Shipping

Customers are responsible for all return shipping costs.

Zaydie Co. does not provide prepaid return shipping labels.

Original shipping charges are non-refundable.

We recommend using a shipping service that includes tracking, as Zaydie Co. is not responsible for packages that are lost or damaged during transit.

Exchanges

If you’d like a different size or color, we’ll gladly exchange your item if it’s available.

If the requested item is no longer in stock, store credit will be issued for the value of your returned item.

Store Credit

Once your return has been received and inspected, your store credit will be emailed to you.

Store credit never expires and may be used toward any future purchase at Zaydie Co.

Damaged or Incorrect Items

We carefully inspect every order before it leaves our boutique. If you receive a damaged, defective, or incorrect item, please contact us within 3 days of delivery.

Please include:

  • Your order number
  • A brief description of the issue
  • Clear photos of the item

We’ll work quickly to make it right.

How to Start a Return

To begin a return, please contact us within 30 days of your delivery date with your order number and the item(s) you’d like to return.

Once your return has been approved, we’ll email you complete return instructions, including the return mailing address.

Please note:

  • Return requests must be approved before items are mailed back.
  • Customers are responsible for return shipping costs.
  • Zaydie Co. does not provide prepaid return shipping labels.
  • Returns mailed without prior approval may be refused or experience delays in processing.

Questions?

If you have any questions about your order or need assistance with a return or exchange, please contact us. We’re always happy to help!

Thank you for supporting our small business. We truly appreciate every customer and every order. Your support means the world to us, and we’re so grateful you’ve chosen to shop with Zaydie Co. 🤍